Privacy Policy

1. Introduction

Thank you for using Spicy AI ("we", "us", or "our"). This Privacy Policy explains how we collect, use, store, and protect information when you visit https://spicyai.app (the "Website") or use our AI creative services (the "Service").

By using the Website or Service, you agree to this Privacy Policy. Please also review our Terms of Service and Content Policy.

2. Information We Collect

2.1 Account & Profile Information

When you create an account or sign in, we may collect:

Email address and authentication identifiers from your login provider.
Account preferences, such as language, payment priority, and settings.
Support communications when you contact us.

2.2 Creative & Usage Data

To provide character chat, image, video, and avatar features, we process:

Chat messages, prompts, and conversation history linked to your account.
Character definitions you create, including names, descriptions, and configuration.
Images, videos, and other media you upload or generate through the Service.
Usage metadata such as feature selections, model choices, credit consumption, and generation status.
Invite codes, referral activity, and reward history where applicable.

2.3 Payment & Billing Data

privacyPolicy.collectPaymentIntro

Cryptocurrency order details, such as order ID, network, token, amount, and payment status.
Credit balance, transaction history, and related account billing metadata.
We do not store traditional credit card numbers on our servers. Cryptocurrency payments are processed through third-party payment providers.

2.4 Third-Party API Keys

If you bind a third-party API key, we store it in encrypted form along with a masked display value and operational status. We do not sell API keys and only use them to provide the Service on your behalf.

Billing for third-party API key usage is handled by the third-party provider under their own privacy policy. Spicy AI is not the merchant for those purchases.

2.5 Technical & Analytics Data

We automatically collect certain technical information, including:

IP address, browser type, device information, operating system, and approximate location derived from IP.
Cookies, session tokens, and similar technologies needed for authentication and site functionality.
Log data such as pages visited, timestamps, errors, and performance events.
Analytics data from tools such as Google Analytics, Microsoft Clarity, and Plausible, where enabled.

3. How We Use Your Information

We use collected information to:

Create and manage your account.
Provide character chat, image generation, video generation, avatars, and related AI features.
Process cryptocurrency credit purchases, track balances, and prevent fraud or abuse.
Store and use third-party API keys securely when you choose that payment method.
Maintain chat history, generated content, and account settings you expect from the Service.
Improve reliability, security, product quality, and customer support.
Comply with legal obligations and enforce our Terms, Content Policy, and Refund and Fraud Policy.

4. How We Share Your Information

We do not sell your personal information. We may share information only as needed to operate the Service, including with:

Infrastructure and hosting providers, such as database, authentication, storage, and CDN services.
AI model and inference providers that process prompts, chats, images, or videos on our behalf.
Cryptocurrency payment processors to complete credit purchases.
Third-party API key providers when you bind a key and route requests through their service.
Analytics, security, and support vendors that help us monitor performance and prevent abuse.

We may also disclose information if required by law, to protect our rights or users, or in connection with a business transfer, merger, or restructuring.

5. Data Retention

We retain information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our policies.

You may request deletion of your account or certain data by contacting us. Some records, such as billing, fraud-prevention, or legal compliance data, may be retained for a limited period where required.

6. Security

We use reasonable technical and organizational measures to protect your information, including encryption for sensitive data such as third-party API keys, access controls, and secure infrastructure practices.

No method of transmission or storage is completely secure. You are responsible for keeping your login credentials confidential and for activity under your account.

7. Your Rights & Choices

Depending on your location, you may have rights to:

Access, correct, or delete certain personal information.
Object to or restrict certain processing.
Withdraw consent where processing is based on consent.
Manage cookies through your browser settings.

To exercise these rights, contact us at [email protected]. We may need to verify your identity before responding.

8. Cookies & Analytics

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the Service is used. Analytics tools may include:

Google Analytics and related advertising tags, where configured.
Microsoft Clarity for session insights and usability analysis.
Plausible or similar privacy-oriented analytics services.

You can limit cookies through your browser settings, but some features may not work correctly if essential cookies are disabled.

9. International Data Transfers

Your information may be processed in countries other than your own, including where our service providers operate. We take steps designed to protect your information in line with this Privacy Policy and applicable law.

10. Age Restrictions

Spicy AI is intended for adults and is not directed to anyone under 18 (or the age of legal majority in your jurisdiction). We do not knowingly collect personal information from minors.

If you believe a minor has provided us with personal information, contact [email protected] and we will take appropriate steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.

Material updates will be posted on this page and may also be communicated by email or in-service notice. Continued use after an update means you accept the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

Email: [email protected]

By using Spicy AI, you acknowledge that you have read and understood this Privacy Policy.